For cleaning businesses
PilotGet the details you need to quote, before you reply.
When a quote request arrives while you are on a job or after hours, a chat on your website would ask the questions you ask, one at a time, and leave the details in one inbox for your first look. Some jobs will still need a question or a visit before you can price them. The demo shows how it works.
Wattle & Wren Home Cleaning (fictional)
Step 1 of 7
Replay and Reset keep your follow-up preference.
Customer · website chat
Assistant: Hi! Welcome to Wattle & Wren. What type of clean do you need?
Customer: Hi, I need an end of lease clean for a 2 bedroom apartment in Brunswick
Assistant: Got it — an end-of-lease clean, an apartment, 2 bedrooms, in Brunswick. How many bathrooms?
What came of it
Not asked yet
- Not yet: Qualified
- Not yet: Question answered
- Not yet: Sample email recorded
- Not yet: In the owner inbox
Preview only: no emails are sent and no calls are placed.
Interactive demo · Sample details only.
The problem
Why cleaning enquiries wait.
You are on a job when it arrives
A quote request comes in while you are mid-clean or driving between jobs, and it waits until the evening.
The first message is missing the details
“How much for a clean?” needs the type of clean, the property, the suburb and a time before you can price it, so the first reply is a list of questions.
Your own website’s enquiries
Lead platforms bring in new enquiries for a fee, a subscription or a commission. A website chat brings in no visitors; it only handles the ones your site already gets, with no per-lead fee on those.
The questions
What the chat asks, and what you get.
This is the business in the interactive demo, Wattle & Wren Home Cleaning (made up), run by the same rules in your browser.
- Type of clean: regular, one-off, deep or end-of-lease
- Apartment, house or townhouse
- Bedrooms and bathrooms
- Suburb
- Preferred time (a preference, not a booking)
- Name, and email or a phone call for the follow-up
Boundaries
What it will not do.
A demonstration with sample details
The interactive demo uses a made-up cleaning business and sends nothing to anyone. Use sample details only.
No emails, texts or calls from the chat
The chat's own replies are automated and labelled. It never emails, texts or calls customers; your team does that from its own tools.
A text chat, not a phone line
It does not answer or place calls. A customer who prefers a call is phoned by your staff.
No booking
The chat never books a job. A preferred time stays a preference, and booking stays with your team.
Where it stands
Not a live service yet.
No business uses ScrollLabs Receptionist yet. For a small number of cleaning businesses, we would set up the chat with your services and suburbs, with an inbox for your team, once the scope and fees are agreed in writing.
Try the interactive demo first: it uses a made-up business and sends nothing. If it fits how your enquiries arrive, ask us about setting it up; what is included is on the pricing page. Read where each part stands.
Questions
What cleaning businesses ask first.
Does it quote a price?
No. It collects the details and you set the price. A customer who asks about price is told that the team will reply, and the question is noted for you.
My quote form already asks for all of this. Do I need it?
Maybe not. A good form collects the same fields. What the chat adds is a follow-up question when an answer is unclear, a check of what it heard, and a way for the customer to ask for a person. If your form already gets you what you need to quote, keep it.
Can it handle end-of-lease cleans?
It asks for the type of clean, so an end-of-lease request is marked as one, with the preferred time. The checklist your customer's agent or landlord uses stays with you; ask for it in your reply.
What if the customer wants to talk to someone?
They can ask for a person at any time. In the demo, the enquiry is then marked for a person to follow up; nobody is notified, because nothing is sent.
Does it book jobs into my calendar?
No. A preferred time stays a preference until you confirm it, and you book the job yourself.
What happens to customer details?
Today only made-up details are used: the demo keeps nothing, and the test inbox sits behind a staff sign-in, with erase and export. Before real customer details are used, how they are stored, kept and erased, and the privacy notice on your website, would be agreed with you in writing.
Who uses it today?
No business yet. We set it up for a small number of cleaning businesses at a time, once the scope and fees are agreed in writing.
Guides
Practical guides for cleaning businesses.
Run a cleaning business?
Tell us how quote requests reach you today and what you would want handled first. Email us to discuss your enquiry.
Please leave out passwords and any customer details.