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ScrollLabs Receptionist

Pilot

The receptionist for enquiries that arrive while you work.

We set up a rules-based chat on your website and a shared inbox for your team. The chat asks about the job and flags what is missing; your team replies from its own email or phone. A supervised pilot for owner-run cleaning businesses: no business uses it yet.

Try the interactive demoAsk about ScrollLabs
Interactive demo

Wattle & Wren Home Cleaning (fictional)

Step 1 of 7

Replay and Reset keep your follow-up preference.

Customer · website chat

  1. Assistant: Hi! Welcome to Wattle & Wren. What type of clean do you need?

  2. Customer: Hi, I need an end of lease clean for a 2 bedroom apartment in Brunswick

  3. Assistant: Got it — an end-of-lease clean, an apartment, 2 bedrooms, in Brunswick. How many bathrooms?

What came of it

Not asked yet

  • Not yet: Qualified
  • Not yet: Question answered
  • Not yet: Sample email recorded
  • Not yet: In the owner inbox

Preview only: no emails are sent and no calls are placed.

Interactive demo · Sample details only.

What it does

Five jobs, one enquiry at a time.

What the interactive demo shows today, and what is set up for your business.

  • Collect the details

    Interactive demo

    The chat asks the questions you would ask, one at a time: the job, the property, the suburb, a preferred time and a name. Quick replies for the common answers; a clarifying question when something is unclear.

  • Hand over to a person

    Interactive demo

    Ask for a person and the chat says so plainly, records how the customer would like to be followed up, and marks the enquiry for your team. If a message sounds urgent, the chat shows safety advice and flags it.

  • One inbox for the team

    PilotThe demo includes a sample owner view.

    Every enquiry in one list with its status, what needs attention, and where each detail came from. Set up for your business, your whole team signs in to one shared inbox and can see who did what.

  • Your team follows up

    Interactive demo

    A suggested reply to edit, the way the customer would like to be contacted, and a note for your team. Staff reply from their own email or phone, and a preferred time stays a preference until you book the job yourself.

  • Your services, FAQs and coverage

    Pilot

    Business name, services, frequently asked questions, the suburbs you cover and the greeting: set once, so the chat answers the way you would.

From the demo

Two real screens.

Captured from the interactive demo as it runs today. The business, the customer and every detail are made up.

The demo's customer chat for Wattle & Wren Home Cleaning, a made-up business, labelled Automated replies: the assistant asks whether to use email or a phone call, the customer chooses Email and gives a sample address, the chat says the demo enquiry is ready for review and that it is now marked Needs review in the demo owner view, with the line Sample details only. Nothing you type here is sent to anyone.
The customer side: one question at a time, each answer confirmed, quick replies for the common answers, and a plain label that the replies are automated.
The demo's owner view, headed Owner view, what the business would see, with the note that booking is simulated and nothing is sent or booked: the enquiry list shows Priya marked Needs review; the details come first (deep clean, a 2-bed apartment with 1 bathroom, Richmond, a preferred time marked Unconfirmed), then a Contact customer section with a sample email address marked preferred, a Copy button and the line that emailing and calling are off in this demo, then a Review enquiry button and the follow-up due time.
The owner side: the details first, what is still unconfirmed, one clear next step, and no email, call or booking until a person acts.

How it works

Four steps, with a person at the end of every one.

How an enquiry moves through ScrollLabs Receptionist1. Website enquiry: The customer types what they need; the chat asks one question at a time and answers approved FAQs. 2. Handoff or contact choice: A request for a person pauses the questions. Otherwise the customer chooses email or a phone call, or skips. 3. Owner review: The enquiry waits in the owner inbox with its details, what needs attention and a suggested reply to approve. 4. Staff follow up: A person emails or phones the customer from their own email or phone. ScrollLabs only sends your team an alert.1Website enquiry2Handoff or contact choice3Owner review4Staff follow up
  1. 1. Website enquiry. The customer types what they need; the chat asks one question at a time and answers approved FAQs.
  2. 2. Handoff or contact choice. A request for a person pauses the questions. Otherwise the customer chooses email or a phone call, or skips.
  3. 3. Owner review. The enquiry waits in the owner inbox with its details, what needs attention and a suggested reply to approve.
  4. 4. Staff follow up. A person emails or phones the customer from their own email or phone. ScrollLabs only sends your team an alert.

  1. Step 1: Enquiry

    A customer writes in the chat on your website and answers a few short questions.

  2. Step 2: Contact or handoff

    They say how they would like to be followed up, or ask for a person, and the enquiry is marked for your team.

  3. Step 3: Owner review

    Your team opens the enquiry, sees what is unsure or missing, and edits the suggested reply.

  4. Step 4: You follow up

    Staff send the reply from their own email or phone the customer, and book the job themselves.

Status

Where each part stands.

No client uses ScrollLabs Receptionist yet. The first group can be tried now in the demo, with a made-up business; the second is set up for your business.

Interactive demo

  • Enquiry questions

    A text chat on a made-up cleaning business: one question at a time, quick replies, a clarifying question when something is unclear, Victorian suburbs recognised.

  • Contact preference

    Email, a phone call or skip. A callback wish is a preference for your staff to act on; the product never places calls.

  • Handing over to a person

    On request the enquiry is marked for your team. If a message sounds urgent, the chat shows safety advice and flags it. Nobody is notified in the demo.

  • Owner view

    The enquiry list, status, details with where each came from, what needs attention and what was left open.

  • Suggested reply

    A draft to edit and approve; staff copy it into their own email.

  • Notes for your team

    A note on an enquiry for the rest of your team. The customer never sees it.

Pilot

  • Shared inbox for several staff

    Sign in, claim an enquiry, leave a note and see who did what.

  • Email alerts

    An email to your team when an enquiry needs a person. Built; switched on for your business at setup.

  • Your business's setup

    Business name, services, FAQs, the suburbs you cover and the greeting, set for your business.

  • Real customer details

    Switched on for a real business only once the privacy notice is approved. Until then the demo filters out real-looking details.

Boundaries

What it will not do.

  • A demonstration with sample details

    The interactive demo uses a made-up cleaning business and sends nothing to anyone. Use sample details only.

  • No emails, texts or calls from the chat

    The chat's own replies are automated and labelled. It never emails, texts or calls customers; your team does that from its own tools.

  • A text chat, not a phone line

    It does not answer or place calls. A customer who prefers a call is phoned by your staff.

  • No booking

    The chat never books a job. A preferred time stays a preference, and booking stays with your team.

Ask about ScrollLabs

Ask about ScrollLabs Receptionist or a health check. Email us to discuss your enquiry. What is included is on the pricing page; fees are agreed in writing before work starts.

Please leave out passwords and any customer details.

Email ScrollLabs

[email protected]